Refunds For and eBay and PayPal

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Steps to take if you get stuck with a fake on eBay:

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[First] If you think there is good reason to believe that your item is fake then simply ask for a refund. State to the seller whatever issues there are that may speak against the item's authenticity. Most seller's are reasonable and they should grant you the refund. However, if the seller says no, then you need to roll up your sleeves and work you way through the following steps.

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Step 1. You must first obtain written proof that your item is indeed fake.

• Authentication service

Step 2. Once you have identified in writing that the item is fake, . Explain to them the documentation you have verifying the item is counterfeit, and ask for a refund. If the seller grants a refund, then you can stop here, (always purchase tracking/delivery confirmation or signature confirmation when you ship back your return). However, If the seller does not grant you a full refund, then proceed to [Step three]. If despite the refund you still wish to notify eBay of the counterfeit merchandise, then proceed to [Step 6].

Step 3. Print out a copy of the auction page if it is still available and make copies for your records. Take photos of the item, specifically the parts needed to identify the item as fake (the authentication service should help with that info). Then procced to step four.

Step 4. If you purchased your item via Pay Pal, go to their website, log in and file a buyer dispute/fraud claim, or you can click on your transaction details for links to claims. Paypal website. They may request all the information you have gathered thus far.

You may need to fax PayPal some or all of these documents:

• The original auction copies.
• The pictures you took.
• The authentication paperwork/letter.

This should be enough to be awarded a refund. However, if Paypal denies you the claim, then proceed to [Step 5]. However, if you are rewarded a refund, and still wish to report the issue to eBay, then proceed to [Step 6].

Step 5: Contact your credit card company that you used through PayPal, and tell them the situation. Inform them of the evidence you have aquired thus far. Explain to your credit card company you would like a chargeback. The credit card company should be helpful in a situation like this. If you receive a chargeback through your credit card company and still wish to notify eBay of the counterfeit merchandise, then proceed to the next step.

Step 6: You can report counterfeit merchandise to eBay at this link:


Alternative ways to report a counterfeits to eBay:

[] There are multiple ways to report a counterfeit item (other than the "counterfeits and copyright violations" section):

1. Report as a listing violation:

• Step 1: Click on customer support [top right]
• Step 2: Scroll down to Self-service tools
• Step 3: Click Report an item
• Report

[For further Information] [On the report item page]

• Select: "an item that isn't allowed" [for info on what is ok to sell]
• Select: "our listing rules" [for listing policy violations]

2. Report as a fraudulant listing: [From report page]

• Step 1. Select "our listing rules" or "Listing policy violations"
• Step 2: Select "Fraudulent listings"
• Step 3: Select "You suspect that a listing is fraudulent but you didn't bid"
• Step 4: This box contains a message telling you to click on "Continue".
• Click on Continue
• When the next page appears, click on "Email us".
• When the next page appears, you will see a box with the item number already input and a box titled ""Enter your question/concern".
• Detail your evidence that the article is fraudulent.

3. Report within the item's listing itself:

• At the bottom of every listing, next to the print link, is a "report item" link. Click on the link and report your evidence.